Telecom Customer Relationship Account Manager Career Description

By | June 2, 2011

Telecom Customer Relationship Account Manager Career Description

A telecom customer relationship account manager is held responsible to maintain customer accounts and increasing the customer base of the firm. Since most of the telecom firms provide similar kind of services, one of the features that distinguish one telecom firm from the rest is the kind of customer service that it provides. The aim of the telecom customer relationship account manager is to maintain superior customer service to its customers that so that it can create loyal set of customers who believe in the service and delivery of the telecom firm. Hence the role that a telecom customer relationship account manager plays is very important to build a good brand image of the firm. Candidates who want to become a telecom customer relationship account manager should have academic background in marketing, public administration, customer relationship management, etc.

Telecom Customer Relationship Account Manager Job Career Description

  • A telecom customer relationship account manager is responsible to handle the customer accounts and track the progress of different sets of customers.
  • A telecom customer relationship account manager is assigned a team of people who handle retail and customer clients and provide customised service to each of those segments.
  • The customer relationship management employees who are reporting to the telecom customer relationship account manager should maintain customer relationship by analysing their requirements by building a rapport with different sets of customers.
  • The telecom customer relationship account manager collects detailed reports of performance of each segment of customer and takes appropriate strategies.

Telecom Customer Relationship Account Manager Career Salary

Candidates who are trained to become Telecom Customer Relationship Account Manager can find no dearth of opportunities as many telecom firms continuously conduct recruitment for the position of a Telecom Customer Relationship Account Manager. Candidates who have about 5-7 years of experience in the telecom customer relationship department are preferred. The salary of a Telecom Customer Relationship Account Manager can range between $29,000 and $75,000 per year with the median salary approximately being $52,000 per year. These estimates are extracted from the salary research conducted by Pay Scale and published through the National Salary data.