Category Archives: Customer Service Job Descriptions

Customer Service Clerk Job Description

Customer Service Clerk Job Profile and Description

Customer service clerks provide information and answer questions on the company’s goods and services. They assist customers by taking orders, scanning information about the customer bills and payments and also updating accounts whenever necessary. They also extend services like handling payments, making exchanges, providing refunds and processing service requests.

A customer service clerk may work interact with customers over the telephone or in person. Such personnel are mostly employed by insurance companies, retail establishments, telecommunications and various utility and service-oriented companies as well as other businesses. They demonstrate customer servicing skills via politeness, efficiency and patience. They often investigate the complaints and also arrange for assistance to aggrieved customers.

Customer Service Clerk Duties and Responsibilities

The core duties that a customer service clerk needs to perform are as follows:

  • Writing reports and analyzing customer service that the organization provides.
  • Visiting customers for providing a personalized service.
  • Developing the complaints or feedback procedures that could be used by the customers.
  • Developing all customer service policies, procedures and standards for the department or organization.
  • Extending advice and help to the customers by using the organization’s products and services.
  • Contacting the customers courteously via telephone, emails, regular letters etc.
  • Inquiring and resolving customer grievances and complaints that may be too complex or long-standing and those that have been passed over by customer service agents.
  • Handling any major incident or customer service complaints like a customer being taken ill or some security issues.
  • Issuing compensations or refunds to customers.

Customer Service Clerk Skills and Specification

Following are some common skills and specifications that a customer service clerk is supposed to have:

  • Organization and planning skills.
  • Ability to prioritize work and time management skills.
  • Data organization and management.
  • Paying attention to detail and accuracy.
  • Customer service orientation.

Customer Service Clerk Education and Qualification

The typical education and qualifications that a customer service clerk must have are as follows:

  • While a high school diploma is sufficient, a graduate degree from a recognized university is preferable.
  • Knowledge of the basic accounting principles.
  • Knowledge of relevant computer software like MS Office.
  • Working knowledge about the internet and email.
  • Knowledge of all the administrative procedures.

Customer Service Clerk Salary

A customer service clerk can draw a salary of about $55,000 per year including the applicable perks and bonuses.

Customer Service Coordinator Job Description

Customer Service Coordinator Job Profile and Description

Customer service coordinators are usually in-charge of a company’s sales department. They set sales policies and goals, hire and train a team of customer care representatives and agents to meet these goals. They help their teams in managing accounts and landing new clients. In a nutshell, a customer service coordinator is a person who has to assist in developing the company’s customer service policies, standards and procedures.

The basic aim of all customer service coordinators would be to extend the highest level of customer satisfaction. Such personnel also extend administrative support to the call center of the company, account managers and the management.

Customer Service Coordinator Duties and Responsibilities

The typical duties that a customer service coordinator has to discharge include the following:

 

  • Interacting with customers and providing them with information on products, accounts and services.
  • Responding to service calls from clients or customers and dispatching a particular query to the relevant customer care associate.
  • Resolving and handling customer grievances and complaints or special orders through email and telephone.
  • Gathering and processing orders, providing important information regarding any change in price of goods and services and shipping.
  • Investigating and rectifying errors and following the company’s policies in this case.
  • Quizzing customers for acquiring information as well as explaining the available services.
  • Coordinating the service requirements of customers with the appropriate departments as necessary for ensuring effective customer service.

Customer Service Coordinator Skills and Specifications

A customer service coordinator is expected to have the following skills:

  • Ability to remain calm under strict conditions and pressures.
  • Ability to maintain records timely and accurately.
  • Good decision making, IT and communication skills.
  • Encouraging and motivating people; sporting a responsible attitude.
  • Having interest to help and work with customers.
  • Sound practical judgment of work priorities.
  • Working knowledge of the MS-Office suite, especially Excel, the spreadsheet.

Customer Service Coordinator Education and Qualification

Following are the education and qualifications required for being a customer service coordinator.

  • Graduation in a relevant discipline, especially, human resource or mass communication or public relations.
  • An experience of 4-5 years in the relevant industry is desirable.

Customer Service Coordinator Salary

A customer service coordinator who has proper experience can command a salary of about $27,000 per year. In most cases, the remuneration increases as the candidate goes on adding experience. Perks and facilities are often given separately.

Customer Service Banker Job Profile and Description

Customer service bankers are involved in assisting financial and banking services customers with accounts management as well as other financial servicing needs. This can take place both within the banking establishment as well as over the telephone and virtual banking environment. The customer service positions usually range from the teller at any banking or financial institution to customer service representatives at banking call centers.

According to the US Department Labor Bureau of Labor Statistics, a customer service banker “require continual communication with customers, repetitive tasks, and a high level of attention to security.” A customer service banker can be posted at branch locations, large scale processing facilities and at banking headquarters. Most customer service bankers adhere to the standard 40-hour work week.

Customer Service Banker Duties and Responsibilities

The common duties that a customer service banker has to discharge include the following:

  • Delivering personalized services over the phone to customers on various banking accounts, products as well as service inquiries in an efficient and effective manner.
  • The ability to understand the needs of the customer and also provide adequate attention and appropriate solution.
  • Identifying cross selling opportunities during a customer interaction.
  • Soliciting customer feedback and also identifying the problem trends for the improvement actions.
  • Consistently delivering quality services to the customer for achieving full customer satisfaction.
  • Assisting the customers with the inquiries, escalating and redirecting problems whenever appropriate.

Customer Service Banker Skills and Specifications

A customer service banker is expected to have the following skills:

  • Good communication and interpersonal skills.
  • Problem analysis and solving.
  • Knowledge of the banking products and instruments.
  • Knowledge about the banking rules that are updated by the state and federal governments from time to time.

Customer Service Banker Education and Qualification

Following are the education and qualifications required for being a customer service banker.

  • Graduation in a relevant discipline, especially, accounting or management accounting.
  • Knowledge of MS Office applications especially the spreadsheet solutions.
  • An experience of 4-5 years is the relevant industry is desirable.

Customer Service Banker Salary

A customer service banker who has proper experience can command a salary of about $34,250 per year along with the applicable perks and bonuses. In most cases the remuneration increases as the candidate goes on adding experience. Customer service bankers, after several years of experience, can expect to draw about $75,000 per year.

Customer Service Manager Job Profile and Description

The customer service managers typically work in retail stores, call centers, offices, restaurants, hotels etc. These professionals are usually responsible for hiring, training and managing employees who work in the company’s customer care department. Customer service managers usually work in connivance with the members of the company’s management for establishing procedures and policies while dealing with customers and clients. They handle customer grievances and controls and also assist people who have questions regarding the company’s billing, products and other concerns.

Customer Service Manager Duties and Responsibilities

The typical duties that a customer service manager has to discharge include the following:

  • Investigating the customer’s problems and identifying the solutions.
  • Communicating with customers via email, traditional letters or telephone.
  • Hiring, training and terminating customer servicing agents.
  • Providing scripts that are to be read out during phone calls.
  • Handling major customer complaints and grievances that can’t be resolved by agents.
  • Resolving complaints and ordering issues.
  • Asking customers to give feedback on agents as also the customer service experience they were extended.
  • Keeping abreast of the new products and services introduced by the company.
  • Issuing refunds to the customers.
  • Overseeing product exchanges and returns.
  • Analyzing statistics and data.
  • Compiling and printing reports regarding the overall customer satisfaction.
  • Isolating and identifying the areas of improvement.
  • Training customer service agents about adequately addressing problems over the telephone or about writing correspondences.
  • Working with the management of the organization on customer service matters.
  • Utilizing the social media channels for responding to customer praises and complaints.

Customer Service Manager Skills and Specifications

A customer service manager must have the following skills:

  • Giving the fullest attention to what customers are saying, taking time to comprehend the points being stressed, asking questions wherever appropriate and not interrupting at undesirable times.
  • Reading comprehension i.e. understating all written paragraphs and sentences regarding documents related to work.
  • Monitoring and assessing the performance of himself, customer service representatives and taking corrective action wherever required.

Customer Service Manager Education and Qualification

Following are the education and qualifications required for being a customer service supervisor.

  • Graduation is preferred in this field.
  • At least 3-4 years experience in similar capacity and ability to handle a team.

Customer Service Manager Salary

A customer service agent can command a salary of about $22,000 per annum. The remuneration increases with experience.

Customer Service Bank Teller Job Profile and Description

A customer service bank teller is often responsible for shaping the customer’s initial impression of a bank. Extending good customer service to customers is a must for any banking establishment. Some of the important transactions that a customer service bank teller has to discharge include opening of accounts, accepting withdrawals and deposits, processing loan requests, transferring money from one account to another, checking cash etc. A customer of the bank can request all these transactions over the telephone and email and the customer service bank teller executes all these work.

Customer Service Bank Teller Duties and Responsibilities

The common duties that a customer service bank teller has to discharge include the following:

  • Pleasing the customer with a good approach to help them with their questions and at the same time generates revenue for the company. Excellent communication skills are the key to this.
  • Retaining the existing customers of the bank by building a solid rapport and ensuring customer satisfaction.
  • Attracting potential clients through displaying and selling banking products and services. Effective salesmanship is required for this.
  • To maintain correct records of sales, transactions, complaints, cancellation, orders etc., that have taken place and also ensuring a proper follow-up whenever required.
  • Listening to customer query with all due patience.
  • Providing timely solutions for customer queries and also ensuring that problems don’t occur again.
  • Directing the customer to the correct person-in-charge when handling the query is beyond the capability of the customer service bank teller.

Customer Service Bank Teller Skills and Specifications

A customer service bank teller is expected to have the following skills:

  • Superb communication and interpersonal skills.
  • Knowledge about billing and accounts.
  • Knowledge of the banking products and billing instruments.
  • Knowledge about the customer billing rules that are updated by the state and federal governments from time to time.

Customer Service Bank Teller Education and Qualification

Following are the education and qualifications required for being a customer service bank teller.

  • Graduation in a relevant discipline, especially, accounting or management accounting.
  • Knowledge of MS Office applications especially the spreadsheet solutions.
  • An experience of 4-5 years in the relevant industry is desirable.

Customer Service Bank Teller Salary

A customer service bank teller who has proper experience can command a salary of about $35,000 per year. In most cases the remuneration increases as the candidate goes on adding experience.